Thursday, February 3, 2011
Random Thoughts: Bad Experience at Best Buy
When you walk into the car audio department, it is almost impossible to get someone to help. Oh, and good luck finding someone from another part of the store, because they are absolutely clueless. Finally, after about 20 minutes of pacing back and forth in the department, I finally received some help. I had made my decision on which stereo I would like to purchase, and it was time to get it installed. The guy rang me up, and handed my new stereo to the installation guy, who was going to throw it in. It cost $49.99 to install, which I figured was a wise investment, since I have no concept on how to install car audio.
After waiting around for an hour, the guy said that everything was ready to go, and I could take off. I was pretty stoked, I finally had a decent stereo, and not an outdated piece of crap. All was well with the world, or so I thought.
As I drove away, I started to fiddle with the radio, and I realized that something wasn't right. The stereo I wanted was blue, and had a USB port in the front, this one was strictly an MP3 stereo. The jackass associate gave the wrong stereo to the installer, and thus, the wrong stereo was installed.
Naturally, I was quite annoyed, but not really pissed. I figured it was a simple mistake, and it would be fixed, and the only thing that it would take was a little more time. As I walked back the department, to explain my little stereo fiasco, I meet the department manager. I explain to him, that I wanted stereo A, and you guys gave me stereo B, can I please have the stereo I wanted in the first place.
The manager proceeds to tell me that the stereo that was in my car by mistake, was better, and that I could run a wire into my glove box, and it would work better. Of course, I told him that I understood that, and that I would like the stereo in which I originally requested. Again, he attempts to get me to keep the wrong stereo, despite my objections.
After he finished speaking, I looked at him like I was a murderous demon. I gazed in his eyes, and clearly intimidated him, which being the slightly chubby geek that I am, was so surprising. It actually felt quite empowering to see the look of fear in a mans eye, and knowing I put it there, took away some of the frustration that I was feeling.
Finally, after four hours spent within the walls of the nation's largest electronics retailer, I was ready to bail, and not come back. I know a few people who work for Best Buy, and they are smart, knowledgeable people. However, the vast majority, are quite rude, and stupid. How the hell does someone install the wrong stereo? Then the manager tries to talk me in to keeping the product I don't want? Suffice to say, it will be a long time before I buy something in that store. Oh well, I guess I can always shop at Circuit City, or Good Guys. Oh, wait.
Posted by Kevin Charity at 1:51 AM